Refund policy
Refund Policy
Last updated: 25 October 2026
Every decal order comes with a free test piece and full installation guides, so you can see how your wall behaves before you put up the whole design. Wallpaper orders don't include a test piece, but you can order sample swatches separately.
YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
30-DAY MONEY-BACK GUARANTEE
If anything is wrong with your order, we'll make it right. Contact us within 30 days of delivery with your order number and photos, and we'll replace it or refund it, your choice. This covers every product, including orders placed during a sale.
If your order arrives damaged in transit, or we've sent the wrong item, please tell us within 7 days of delivery so we can follow it up with Australia Post.
If a problem shows up after 30 days, contact us anyway. Your rights under the Australian Consumer Law still apply.
GENUINE PRODUCT FAULTS
If a decal or wallpaper panel has a manufacturing defect, including adhesive failure caused by a faulty batch rather than the wall or how it was applied, we'll give you a full refund, a replacement or store credit, your choice.
CHANGE-OF-MIND RETURNS
Changed your mind? You can return themed decals within 30 days of delivery, as long as they are unused, with every sheet still on its original backing and in resaleable condition. Opening the pack and trying the free test piece is fine.
Not available for change-of-mind returns:
- Wallpaper, half wall panels, wall scallops, wall trims and plain arches (these are printed to order)
- Test pieces and sample swatches
- Custom or personalised items
- Clearance items and gift cards
- Orders placed during our Birthday Sale (March), EOFY Sale (June) or Black Friday Sale (November), including orders using discount codes
Orders placed outside these sale periods with a discount code can still be returned for change of mind.
Return shipping for change-of-mind returns is at your cost, and the original shipping is not refunded.
FREE DECAL OFFERS, BUNDLES AND MULTI-BUYS
Free decals are part of the order they came with, so returns work like this:
- Returning only the free decal: there's no refund, because you didn't pay for it. You're welcome to send it back, but nothing is refunded.
- Returning a paid decal and keeping the free one: the free decal you keep is charged at its full price, and that amount comes off your refund.
- Returning everything: send back the paid and free decals together, and we refund what you paid for the decals. Original shipping is not refunded.
- Faulty free decal: if a free decal arrives damaged or faulty, tell us within 30 days and we'll replace it. We can't give a cash refund for an item that was free.
The same applies to bundles and multi-buys. If you return part of one, we recalculate the discount on what you keep. Items you keep go back to full price, and your refund is adjusted to match.
FREE SHIPPING
Australian orders of $150 or more ship free. If a return takes the total you keep below $150, the standard shipping rate for that total comes off your refund. If you return the whole order, the shipping cost we paid comes off your refund.
HOW TO RETURN OR EXCHANGE
Lodge your return through our returns portal, or email hello@tinywalls.com.au. We send replacements once your return has arrived and been inspected.
REFUND PROCESSING
Approved refunds go back to your original payment method within 5 to 7 business days after we receive and inspect your return. Afterpay and Zip refunds go back through those platforms. Your repayments to your buy now pay later provider continue under your agreement with them.
ORDER CANCELLATIONS
Changed your mind before your order ships? Email hello@tinywalls.com.au straight away. Once an order has shipped, it's treated as a change-of-mind return.
YOUR TEST PIECE (DECAL ORDERS)
Put the test piece on a hidden spot on the same wall your decals are going on. Leave it for 24 to 48 hours. Then warm it gently with a hairdryer and peel it slowly at a low angle, keeping it close to the wall.
If it bubbles or the paint lifts, your paint isn't firmly bonded to the wall, and the surface needs preparing before you install.
The test piece is a risk check, not a guarantee. It shows obvious paint problems, but it can't confirm your paint will hold across the whole wall. Paint can be strong in one spot and weak in another (patched or touched-up areas, older coats, paint over dust or moisture), and weak paint often only shows up when something is removed.
WALLPAPER SAMPLES
You can order sample swatches to see the print and colour in your own light before you commit to a full wall. To check how it takes to your wall, stick the swatch on a hidden spot for 48 hours, then remove it slowly with gentle heat. Like the test piece, a swatch only tests one small area.
WALLS AND PAINT
Our decals and wallpaper are made for smooth, clean, properly prepared interior walls.
Paint can lift if it is:
- less than 4 weeks old
- not properly primed
- old, flaking or chalky
- poorly bonded or textured
- in a humid room
It can also lift if decals or wallpaper are removed or repositioned without warming the adhesive first. This can happen even where a test piece came away cleanly elsewhere on the same wall.
Wall condition and paint preparation are outside our control, so we can't refund or replace for paint or wall damage caused by unsuitable or unprepared surfaces, or by not following the installation guide. These are not product faults.
ADHESIVE AND REPOSITIONING
You can reposition decals and wallpaper while you're putting them up. The adhesive works best when the product goes up soon after purchase. We recommend installing within 3 months and storing everything flat in its original packaging, somewhere cool and dry.
Heat, humidity, long storage and repeated removal can weaken the adhesive. We can't guarantee a decal or panel will stick fully again after it has been removed and stored. If you reuse a piece, check it is firmly stuck, especially in a child's room.
SAFETY IN NURSERIES AND CHILDREN'S ROOMS
Before installing in a nursery or a child's sleeping area, read the Safety Guidelines in our Installation Guide.
- Don't put decals directly above a cot, bassinet or child's bed.
- Place decals out of a child's reach from their bed or cot.
- Air the room for 24 to 48 hours after installing before a baby or child sleeps there.
- Check decals regularly for lifting or peeling. A loose decal can be a choking hazard.
Our safety guidance follows recommendations from Red Nose Australia (rednose.org.au) and the ACCC (productsafety.gov.au).
QUESTIONS?
Email hello@tinywalls.com.au. We're here to help.
