Tiny Walls Privacy Policy

At Tiny Walls, we are committed to providing quality services and maintaining your trust. This policy outlines our obligations to you regarding how we manage your Personal Information in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

What is Personal Information and Why Do We Collect It?

Personal Information is information that identifies an individual, including names, addresses, email addresses, phone numbers, and other contact details. We collect this information through our website, correspondence, telephone, email, and from third parties.

We collect your Personal Information primarily to provide our services and for marketing purposes. We may also use it for secondary purposes closely related to the primary purpose, where you would reasonably expect such use.

Mobile Communication

We may collect mobile phone numbers to send SMS or MMS messages regarding order updates, exclusive offers, and promotional announcements. By providing your mobile number, you consent to receive these messages. You may opt out at any time by following the instructions in the message.

Sensitive Information

We will use sensitive information (as defined in the Privacy Act) only for the purposes provided, with your consent, or where required by law.

Third Parties and Disclosure

We may receive your Personal Information from third parties but prefer to collect directly from you. We disclose your Personal Information to third parties only with your consent or where required by law.

Security and Storage

Your Personal Information is stored securely and protected from misuse, loss, unauthorized access, modification, or disclosure. When no longer needed, we take reasonable steps to destroy or de-identify it. Client files are retained for a minimum of 7 years.

Access and Correction

You have the right to access, update, and correct your Personal Information. Contact us in writing to request access. We do not charge for access requests but may charge an administrative fee for providing copies.

Maintaining Information Quality

We take reasonable steps to ensure your Personal Information is accurate, complete, and current. Please notify us promptly if any information needs updating.

Policy Updates

This policy may be updated from time to time. The latest version is available on our website.

Complaints and Enquiries

For questions or complaints about this Privacy Policy, contact us at:

Tiny Walls
29 Lakeside Drive Broadmeadows Victoria 3047
hello@tinywalls.com.au