Privacy policy
Privacy Policy
Last updated: 25 October 2026
Tiny Walls ("we", "us") respects your privacy. This policy explains what personal information we collect, why, who we share it with, and your choices. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
WHAT WE COLLECT
- Contact and order details: your name, email, phone number, delivery and billing address, and what you ordered.
- Payment details: payments are processed by our payment providers (Shopify Payments, PayPal, Afterpay, Zip). We never see or store your full card details.
- Messages and photos you send us: emails, contact form messages, photos of your wall or order, reviews and survey answers.
- How you use our website: pages viewed, products added to cart, device and browser type, approximate location, and how you got to our site. This comes from cookies and similar tools (see below).
- Marketing preferences: whether you've signed up for emails or SMS, and what you've told us you're shopping for (for example a nursery or a child's room).
We collect most of this directly from you. Some comes from the services we use, for example advertising platforms that tell us an ad led to a visit.
WHY WE COLLECT IT
- To process, deliver and support your order, including returns and refunds
- To answer your questions and help with installation
- To send order updates by email or SMS
- To send marketing emails and SMS, if you've signed up
- To improve our website, products and advertising
- To prevent fraud and meet our legal and tax obligations
EMAIL AND SMS MARKETING
We only send marketing emails and SMS if you've agreed to receive them. Every message has an easy way to unsubscribe (an unsubscribe link, or reply STOP to an SMS). Unsubscribing from marketing won't stop messages about an order you've placed.
COOKIES AND TRACKING
Our website uses cookies and similar tools to make the site work, remember your cart, understand how people use the site, and show you relevant ads on other platforms. These include the Meta Pixel (Facebook and Instagram), Google Analytics and Google Ads, and Microsoft Clarity, which records anonymised page interactions so we can find and fix problems with the site. You can block or delete cookies in your browser settings. Some parts of the site, like the cart, may not work without them.
WHO WE SHARE IT WITH
We don't sell your personal information. We share it only with the service providers that help us run Tiny Walls, and only as much as they need to do their job:
- Shopify (our online store and order system)
- Payment providers: Shopify Payments, PayPal, Afterpay and Zip
- Australia Post and other couriers, to deliver your order
- Omnisend, for email and SMS
- Judge.me, for product reviews
- Meta, Google and Microsoft, for analytics and advertising
- Survey and support tools we use to hear from customers
- Our accountant, and government authorities where the law requires it
STORED OVERSEAS
Some of these providers store information outside Australia, mainly in the United States, Canada and the European Union. We use well-established providers and take reasonable steps to make sure they protect your information to a standard consistent with the Australian Privacy Principles.
YOUR PHOTOS AND REVIEWS
If you send us photos or leave a review, we may share them on our website, social media or ads, as set out in our Terms of Service. We only use your first name and last initial. If you'd like a photo or review taken down, email us and we'll remove it from anything we control. Please only send photos you're happy to share, and take care with photos that show your children's faces.
HOW WE PROTECT IT
We use reputable platforms with secure, encrypted connections, and limit access to the people who need it. Order records are kept for at least 7 years because Australian tax law requires it. Once we no longer need information, we delete or de-identify it.
If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner (OAIC), as the Notifiable Data Breaches scheme requires.
ACCESSING AND CORRECTING YOUR INFORMATION
You can ask to see the personal information we hold about you, or ask us to correct or delete it. Email hello@tinywalls.com.au. We'll reply within 30 days. There's no charge to ask. We may need to confirm your identity first.
CHILDREN
Our products are for children's rooms, but our website and services are for adults. We don't knowingly collect personal information from children.
CHANGES TO THIS POLICY
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.
QUESTIONS OR COMPLAINTS
Contact us first and we'll do our best to sort it out:
Tiny Walls
29 Lakeside Drive, Broadmeadows VIC 3047
hello@tinywalls.com.au
If you're not happy with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
