We accept credit cards via Shopify, PayPal, Afterpay, and Zip or Bank Deposit. Full payment is required at the time of order placement, and orders will not be processed until payment is received.

Yes, all prices are in Australian dollars (AUD) and include GST. In the event of a pricing error, we will contact you to confirm or cancel your order.

Once an order is placed, changes cannot be made. Please contact us immediately if you need assistance, but modifications may not be possible after production begins.

Due to the custom nature of our products, refunds or exchanges are not available for change-of-mind purchases. In case of defects or errors, we will offer a replacement, refund, or repair. Please review our Returns & Refunds Policy for further information.

Production typically takes up to 5 business days, excluding weekends and public holidays. During high-demand periods, production may take longer, and we will inform you of any delays at the time of purchase.

We offer free standard shipping within Australia, but the threshold for free shipping may vary depending on current store promotions. Express shipping is available for an additional fee, and all orders are shipped with tracking via Australia Post.

All Tiny Walls products, including our premium wall decals and removable wallpaper, are designed and manufactured in-house at our facility in Victoria, Australia. We take pride in crafting high-quality, custom-made products locally, ensuring attention to detail and superior quality control.

Yes, we offer international shipping for our products! Tiny Walls is happy to deliver to customers around the world

International shipping costs vary based on the destination and the size of the order. Shipping fees will be calculated at checkout, and you'll be able to see the exact cost before completing your purchase.

Delivery times depend on your location. Typically, international orders can take between 7-21 business days, depending on the shipping option chosen and any customs processing times.

International orders may be subject to customs fees, duties, or import taxes depending on the destination country. These charges are not included in your order total and must be paid by the customer upon delivery. We recommend checking with your local customs office for more information.

Yes, all international orders are shipped using a trackable service. Once your order is dispatched, you’ll receive a tracking number to monitor your shipment.

If your order is delayed beyond the expected delivery timeframe, please first check the tracking information provided. For further assistance, feel free to contact our customer service team at hello@tinywalls.com.au, and we’ll help resolve any shipping issues.

If your country isn’t listed during checkout, please reach out to us at hello@tinywalls.com.au, and we’ll see if we can accommodate your request.

No, due to the custom-made nature of our products, we do not accept returns or offer refunds for change-of-mind purchases. Please ensure you choose your items carefully before completing your order. We highly recommend ordering a sample to test the colour, texture, and design in your space.

If your product arrives defective, damaged, or not as described, we will happily offer a replacement, refund, or repair. You must notify us within 7 days of receiving your order.Steps to file a claim:Contact us at hello@tinywalls.com.au with your order number.Include clear photos of the damage or defect.Once approved, we will arrange a solution based on the situation.

If you received an item that is incorrect (not what you ordered), please contact us within 7 days. We will send the correct product or issue a refund if the correct item is unavailable, at no additional cost to you.

We provide extensive information and resources to help you determine if our products are suitable for your walls. However, the final decision is up to you. We do not provide refunds for issues related to installation or wall compatibility. Please carefully review our wall and paint suitability guidelines before applying our products and make sure to use a sample to test your wall surface in advance.

No, sample orders are non-refundable. Samples are designed to help you test the product in your space before placing a full order.

If the return is due to a defect, incorrect item, or damage, Tiny Walls will cover the cost of return shipping. 

Once we approve your refund we will notify you of the refund status. If approved, refunds will be processed within 2 business days to your original payment method. Processing times may vary depending on your payment provider.

Yes, our decals and wallpaper are water-resistant, meaning they can withstand minor exposure to moisture, such as a light wipe with a damp cloth. However, they are not waterproof, so they should not be exposed to heavy moisture or installed in areas with high humidity, such as bathrooms or kitchens.

To clean your decals or wallpaper, simply use a soft, damp cloth to gently wipe the surface. Avoid using any harsh chemicals or excessive water, as this can damage the material or affect the adhesive.
Do not rub hard or use sharp objects to clean as you may sratch the print. Gentle pressure is recommended.

We do not recommend using our products in high-humidity areas such as bathrooms, as the constant moisture can compromise the adhesive and cause the decals or wallpaper to peel.

To ensure the longevity of your Tiny Walls products, avoid:Excessive water exposure or scrubbing.Harsh cleaning products like bleach or abrasive cleaners.Installing them in areas exposed to direct water or high humidity.

With proper care and installation on suitable surfaces, our products are designed to last for years. They are durable enough to withstand light cleaning but should not be exposed to heavy moisture or rough handling.

Our wall decals and wallpapers use a non-permanent, water-based adhesive that is safe for walls and easy to remove. This adhesive ensures your walls remain undamaged when you decide to take down or reposition the decals. This is not guaranteed on old flaky paint, please take precautios when removing from this type of surface to reduce chance of damage, click here for our removal guide

The adhesive is pressure-activated, meaning it requires firm and even pressure during installation to adhere correctly. The adhesive takes a full 30 days to build up strength on your walls. This helps the decal stick securely to the wall while still allowing for easy removal later on.

Since our adhesive is pressure-activated, it needs a smooth, clean surface to bond effectively. Applying decals on textured or uneven surfaces can cause poor adhesion, and the decals may not stay in place properly.

Yes! Our decals are designed to be non-permanent, meaning they can be removed without leaving residue. This makes them ideal for renters or anyone looking for a temporary wall solution.

The water-based adhesive we use is eco-friendly, non-toxic, and free from harsh chemicals, making it safe for homes, nurseries, and children's rooms. It's gentle on walls and does not leave messy adhesive behind when removed.

Our products work best on smooth, clean, painted drywall or similar flat surfaces. We recommend applying them on non-textured walls for optimal adhesion. Avoid applying decals or wallpaper on textured, freshly painted, or Teflon-coated walls.

If you’ve recently painted your walls, we recommend waiting at least 4 weeks for the paint to fully cure before applying any decals or wallpaper. Applying them too soon can result in poor adhesion, causing our products to fail to stick and potentially fall off the wall. This happens because fresh paint goes through a process called outgassing, where it releases moisture and chemicals as it dries. Allowing the paint to fully cure ensures a smooth, stable surface for the decals or wallpaper to adhere properly.

No, we do not recommend applying our products on textured or rough surfaces such as brick or heavily textured walls, as the decals and wallpaper may not adhere properly and could peel off.

We do not recommend sticking heavy items like name signs, picture frames, or other wall hangings directly onto our decals or wallpaper. The weight of these items can pull the product off the wall. Instead, use proper wall hanging fixtures like nails or anchors to securely hang items over the product.

To hang items over decals or wallpaper, use proper wall-mounted hooks, nails, or wall anchors that are installed directly into the wall, bypassing the decal or wallpaper. This will prevent damage and ensure the item stays securely in place.

Lighting can have a significant effect on how colours look once applied to your walls. Natural light tends to make colours appear brighter and more vibrant, but this can change depending on the time of day. Artificial light can also influence colours:Warm lighting (yellow-toned) can soften or mute colours.Cool lighting (blue-toned) can make colours look brighter but may create a cooler, harsher effect.

The type of lighting in each room, combined with factors like shadows, can alter how colours appear. For example, rooms with lots of natural light may make colours look different than those lit primarily by artificial bulbs.

We recommend ordering a sample and testing it in your space under the actual lighting conditions present in your home. This allows you to see how the colour will look in your specific environment before placing a full order, avoiding unexpected differences in appearance.

Yes, our products are designed with safety in mind and are completely non-toxic. They are free of PVCs, BPAs, lead, phthalates, glyco-ethers, and formaldehydes, ensuring a safe environment for you and your family.We also use low VOC (Volatile Organic Compound) inks, which are indoor air quality certified, making our decals and wallpaper perfect for nurseries, children's rooms, and other living spaces. Our materials are also biodegradable, ensuring that they are not only safe for your home but also environmentally friendly.

Absolutely! With their non-toxic composition, low VOC inks, and biodegradable materials, our products are perfect for use in children's rooms and nurseries. We prioritise safety and quality to provide you with peace of mind while enhancing your living spaces.

Prepare your walls:
Wash your hands thoroughly.Wipe down the wall with a damp microfiber cloth to remove dust and debris.Ensure the wall is completely dry before starting.back

Unroll and apply:
Remove your decals from the box and gently roll out the decal sheet until flat.Carefully peel away the decal from the backing.

Place the decal in your desired location on the wall.Smooth it down gently with your hands. If the decal folds onto itself, gently pull it apart.Use a felt-tipped squeegee or a microfiber cloth-wrapped credit card to smooth the decal from top to bottom, sweeping out any air pockets.

Use firm, even pressure to ensure the adhesive is pressed evenly onto the wall. The adhesive is pressure-activated, so be careful not to scratch your print.

For larger decals:
Overlap each piece by approximately 1 cm.
Align the pattern carefully. If the pattern isn’t lining up from top to bottom, try turning the decal slightly left or right for proper alignment.
Take your time with this step to ensure a seamless look.

Re-stick as needed:
Feel free to remove and re-stick the decal until you’re happy with the placement.Our decals are designed to be moved around, so you can adjust them as needed.

Decal features:
Our decals are opaque, suitable for coloured walls or overlapping.

Before repositioning, clean your hands and walls again to maintain adhesive strength.

Storage:
Roll up the decal backing for future use if you wish to transport them.

Safe Use Guidelines: Ensure decals are securely applied to prevent peeling. Regularly check decals placed near beds or children's sleeping areas to ensure they remain firmly attached and out of easy reach.Enjoy transforming your space with your beautiful new decals!

TIPS:
If paint starts to lift when applying or repositioning the decals, stop and use a hairdryer to gently warm the adhesive. Slowly peel back the decal to prevent further damage—avoid pulling too hard.For easy removal, always use a hairdryer to heat the adhesive before peeling off decals. This reduces the chance of damage to your walls.Other tips:Ensure the wall is smooth, clean, and dry before application.Avoid applying decals to textured or freshly painted surfaces.Test with a sample first if you're unsure about your wall’s condition.

For Step-by-step instructions for applying our peel-and-stick decals click here.

A detailed guide on applying wallpaper, including tips on aligning patterns and handling corners. click here.

How to Remove Wall Decals Without Damage: Learn how to safely remove decals without leaving residue or damaging your walls. click here.

For Step-by-step instructions for applying our peel-and-stick decals click here.

A detailed guide on applying wallpaper, including tips on aligning patterns and handling corners. click here.

No, promotional codes and discounts cannot be combined with other offers or applied to past purchases. Review the terms of the promotion before applying it.

Lighting can significantly impact how colours appear online to in real life in your home. We recommend ordering a sample and testing it in your space before placing a full order to ensure it meets your expectations.

Yes, we recommend ordering a sample to evaluate the product's colour, pattern, scale, and texture before placing a full order. Sample purchases do not guarantee future product availability.

Our products are designed for smooth, non-textured surfaces and are not recommended for freshly painted, textured, or Teflon-coated walls. Refer to our product guidelines for more details.

While our products are designed to be gentle on walls, the condition of your paint plays a significant role in the outcome. If you live in an older home where the paint hasn’t been updated in years, the paint may have deteriorated, making it more prone to damage when decals or wallpaper are applied or removed. We always recommend removing and repositioning products carefully to avoid any issues, especially on older surfaces.

IMPORTANT: Do not apply wall decals to freshly painted walls. Allow at least 4 weeks for the paint to fully cure and "outgas" before installation to prevent bubbling or the decals falling off. Avoid applying to walls with old, flaky, or improperly applied paint, as this may affect adhesion and durability. Please note: While our products are designed to be removable, there is a risk of paint damage upon removal, especially if the wall surface is not in ideal condition.

One of the main reasons for paint damage during the removal of decals or wallpaper is the natural deterioration of paint over time, especially if the surface wasn’t properly prepped before painting. As paint ages, it can start to lift, crack, or peel, making it more prone to damage when you remove any wall coverings.But don’t worry! If your walls are in less-than-perfect condition, we have tips and techniques to help you safely remove our products with minimal impact. Check out our removal guide for best practices to protect your walls!

Proper wall preparation is crucial for ensuring long-lasting paint adhesion. If the wall isn’t properly primed and prepared, the paint may not adhere well to the surface, especially on plasterboard or drywall. This can result in paint lifting or peeling over time.

To ensure a durable paint job, we recommend following these essential steps. For best results, consider consulting a professional for advice tailored to your wall's condition:Surface Cleaning: Make sure the wall is clean and free of dust, grease, or any debris.Priming: Apply a high-quality primer to create a smooth, solid base that improves paint adhesion.Two Coats of Paint: It's recommended to apply two coats of paint for even coverage and a strong bond to the wall surface.Drying Time: Ensure ample drying time between coats to allow the paint to properly set and adhere to the surface.Proper preparation can significantly improve paint durability and help maintain the integrity of both your paint and any products applied to it, like Tiny Walls decals or wallpaper.

If the wall isn’t properly primed or prepared, or if fewer than two coats of paint are applied, the paint may not adhere well to the plasterboard or drywall underneath. This can lead to paint lifting, cracking, or peeling, especially when it interacts with humidity or temperature changes.

If the paint is lifting or deteriorating, it can cause issues when applying decals or wallpaper. Our products rely on a smooth, stable surface for proper adhesion, and paint that is peeling or poorly adhered can cause our products to not stick correctly or damage the wall when removed.

We encourage you to order one of our 1-metre large samples to test the product on your wall before committing to a full installation. This allows you to see how the decals or wallpaper interact with your specific wall conditions, helping to ensure they can be applied and removed safely.

Every wall is unique, and factors like the age of the paint and surface quality can vary widely. While we strive for a damage-free experience, older or poorly maintained walls may be more susceptible to paint peeling or damage during installation or removal. This is why testing with a sample is the best way to determine compatibility.

Yes, our wallpapers and decals are rental-friendly and typically leave no residue upon removal. However, it’s important to test a sample first, particularly in older or previously damaged areas. We also recommend checking with your landlord to confirm approval before applying.

If you’re unsure about your wall’s condition, start by ordering a sample and testing it in an inconspicuous area. This will help you assess how well the product adheres to your wall and whether it can be safely removed later. Always remove the product slowly and carefully to minimise any potential damage.For any additional questions, feel free to reach out to us. We're here to help you make the best decision for your walls!

If your wall paint is old or deteriorating, take extra caution when removing decals or wallpaper. Use a hairdryer on a low setting to heat the adhesive as you peel, and make sure to peel very, very slowly. This will soften the adhesive and reduce the risk of pulling off paint. The slower and more gently you go, the better your chances of avoiding damage to the wall.

To maintain safety, particularly in children's rooms, it is essential to:Apply decals on smooth, clean surfaces and press firmly to ensure proper adhesion.Avoid installing decals in areas with high humidity or direct heat sources, which may weaken the adhesive over time.

Yes, we recommend regularly inspecting decals that are placed near children's beds, cribs/cots, or play areas to ensure they remain securely attached to the wall. If you notice any signs of peeling or loosening, take action immediately.

If you observe that a decal is starting to peel, especially near areas where your child sleeps or plays, it’s important to either reapply it securely or remove it immediately. This will help prevent the decal from falling and posing any potential hazards.

Your payment details are processed securely, and we do not store credit card information. For more details, refer to our Privacy Policy.

For any questions or concerns, reach out to us at hello@tinywalls.com.au. Our customer service team is here to help!